Business and
Administration

This popular course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully.

Learning outcomes

  • Learn up-to-date working practices applicable to many office and administration roles
  • Improve your practical skills and performance in the workplace
  • Develop your knowledge of a range of business and administration practices, including event management and budgeting
  • Develop effective communication techniques to aid interactions with colleagues and customers
Apply now Can I study for free?
  • FREE online course
    FREE 100% online study
  • Course duration
    14 weeks
  • Recommended study
    10 hours per week
  • Study requirements
    No existing qualification required
  • Success rates
    94% of our learners pass
  • First-class support
    Online and by phone
  • Assessments
    6 to pass
  • Qualification
    Nationally accredited Level 2 qualification

Who is this course for?

People looking for a qualification to help them develop knowledge of a range of business and administration practices, including event management, office management, budgeting.

Course details

Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Principles of Business and Administration.

Unit 1: Principles of personal responsibilities and working in a business environment

Your learning goals:

  • Employment rights and responsibilities of the employee and the employer
  • The purpose of health, safety and security procedures in a business environment
  • How to communicate effectively with others
  • How to work with and support colleagues
  • How to plan own work and be accountable to others
  • The purpose of improving own performance in a business environment and how to do so
  • Types of problems that may occur in a business environment and how to deal with them.
  • Assessment
    Unit 1 Assessment
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Unit 2: Principles of providing administrative services

Your learning goals:

  • How to make and receive telephone calls
  • How to handle mail
  • How to use different types of office equipment
  • How to keep waste to a minimum in a business environment
  • How to make arrangements for meetings
  • Procedures for organising travel and accommodation arrangements
  • Diary management procedures
  • The purpose of delivering effective customer service and how to do so
  • The purpose of reception services and how to follow reception procedures.
  • Assessment
    Unit 2 Assessment
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Unit 3: Principles of managing information and producing documents

Your learning goals:

  • The purpose of information technology in a business environment
  • How to manage electronic and paper based information
  • The purpose of producing documents that are fit-for-purpose
  • Procedures to be followed when producing documents.
  • Assessment
    Unit 3 Assessment
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Unit 4: Principles of supporting change in a business environment

Your learning goals:

  • Reasons for change in a business environment
  • Reasons for reviewing working methods, products or services
  • Types of support that people may need during change
  • Benefits of working with others during change
  • The purpose of responding positively to changes in working methods, products or services
  • Ways of responding positively to change.
  • Assessment
    Unit 4 Assessment
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Unit 5: Principles of supporting business events

Your learning goals:

  • The range of support activities that may be required when organising a business event
  • Ways of providing support before, during and after a business event
  • The purpose of displaying professional and helpful behaviour when supporting a business event
  • Ways of dealing with problems when supporting a business event.
  • Assessment
    Unit 5 Assessment
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Unit 6: Principles of budgets in a business environment

Your learning goals:

  • The purpose of budgets for managing financial resources to meet business requirements
  • How to develop budgets
  • How to manage budgets.
  • Assessment
    Unit 6 Assessment
Apply now

“Informative and useful for my current job, the course itself and the support were of a very high standard.”

Fiona from Dorset
Successful Business and Administration learner

Can I study for free?

Free places are available to anyone who meets the criteria below.

  • Living in England
  • Aged 19 or over from the 31 August 2020 (born before 01 September 2001)
  • A citizen of a country within the European Economic Area (EEA) and a resident in the EEA for the last 3 years
  • Not in receipt of any other government-funded training.

You may also qualify if you're:

  • Employed and in receipt of a low wage
  • A non-EEA citizen with permission by UK government to live in the UK which is not for educational purposes, and lived in England for at least 3 years
  • A family member of an EU national
  • A refugee
  • Asylum Seeker.

Course places are limited, sign up today to secure your place.

Take a look at our FAQs for further funding information.

Comprehensive support

Your Tutor

Your Tutor

As a vision2learn student you’ll have the support of a dedicated tutor throughout your studies.

Forums

Forums

Use our online forum for support and discussion with other students.

Customer Care

Customer Care

We offer in-depth online support (including live chat) whenever you need it.

Phone

Phone

Our friendly team are available from 9am–8pm Monday to Thursday and 9am–5pm Friday (excluding Bank Holidays). Alternatively, you can visit our FAQs page for further information.