This versatile qualification will help you to develop your customer service skills and boost your prospects for your first customer service job.
- Learn more about the delivery of excellent customer service
- Improve your communication skills to strengthen relationships and interactions with customers and colleagues
- Develop the knowledge and principles that underpin outstanding customer care
- Gain or develop key transferrable skills applicable in a range of industries and sectors
Need some more help?
Not sure if this is the right course for you? Our friendly Learner Support Team can provide you with further advice and guidance. For more information please call 0191 215 4100 or request a call back.
Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Customer Service.
As a vision2learn student you’ll have the support of a dedicated tutor throughout your studies.
Use our online forum for support and discussion with other students.
We offer in-depth online support (including live chat) whenever you need it.
Our friendly team are available from 9am-6pm Monday – Thursday and Fridays between 9am-5pm. Alternatively, you can visit our FAQs page for further information.