Business and
Administration
Level 2

This popular course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully.

  • Learn up-to-date working practices applicable to many office and administration roles
  • Improve your practical skills and performance in the workplace
  • Develop your knowledge of a range of business and administration practices, including event management and budgeting
  • Develop effective communication techniques to aid interactions with colleagues and customers
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  • Price (incl. VAT)
    £299.00
  • Course duration
    14 weeks
  • Recommended study
    10 hours per week
  • Study requirements
    No existing qualification required
  • Success rates
    94% of our learners pass
  • First-class support
    Online and by phone
  • Assessments
    6 to pass
  • Qualification
    Nationally accredited qualification
Need some more help?

Not sure if this is the right course for you? Our friendly Learner Support Team can provide you with further advice and guidance. For more information please call 0191 215 4100 or request a call back.

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Course details

Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Principles of Business and Administration.

Unit 1: Principles of personal responsibilities and working in a business environment

Your learning goals:

  • Employment rights and responsibilities of the employee and the employer
  • The purpose of health, safety and security procedures in a business environment
  • How to communicate effectively with others
  • How to work with and support colleagues
  • How to plan own work and be accountable to others
  • The purpose of improving own performance in a business environment and how to do so
  • Types of problems that may occur in a business environment and how to deal with them.
  • Assessment
    Unit 1 Assessment
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Unit 2: Principles of providing administrative services

Your learning goals:

  • How to make and receive telephone calls
  • How to handle mail
  • How to use different types of office equipment
  • How to keep waste to a minimum in a business environment
  • How to make arrangements for meetings
  • Procedures for organising travel and accommodation arrangements
  • Diary management procedures
  • The purpose of delivering effective customer service and how to do so
  • The purpose of reception services and how to follow reception procedures.
  • Assessment
    Unit 2 Assessment
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Unit 3: Principles of managing information and producing documents

Your learning goals:

  • The purpose of information technology in a business environment
  • How to manage electronic and paper based information
  • The purpose of producing documents that are fit-for-purpose
  • Procedures to be followed when producing documents.
  • Assessment
    Unit 3 Assessment
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Unit 4: Principles of supporting change in a business environment

Your learning goals:

  • Reasons for change in a business environment
  • Reasons for reviewing working methods, products or services
  • Types of support that people may need during change
  • Benefits of working with others during change
  • The purpose of responding positively to changes in working methods, products or services
  • Ways of responding positively to change.
  • Assessment
    Unit 4 Assessment
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Unit 5: Principles of supporting business events

Your learning goals:

  • The range of support activities that may be required when organising a business event
  • Ways of providing support before, during and after a business event
  • The purpose of displaying professional and helpful behaviour when supporting a business event
  • Ways of dealing with problems when supporting a business event.
  • Assessment
    Unit 5 Assessment
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Unit 6: Principles of budgets in a business environment

Your learning goals:

  • The purpose of budgets for managing financial resources to meet business requirements
  • How to develop budgets
  • How to manage budgets.
  • Assessment
    Unit 6 Assessment
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“Informative and useful for my current job, the course itself and the support were of a very high standard.”

Fiona from Dorset
Successful Business and Administration learner

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Your Tutor

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Phone

Phone

Our friendly team are available from 9am-6pm Monday – Thursday and Fridays between 9am-5pm. Alternatively, you can visit our FAQs page for further information.