vision2learn

Your learning goals:

• Understand the nature of teams
• Understand the advantages and disadvantages of team working
• Understand effective teamworking

• Assessment
  Unit 1 Assessment

Your learning goals:

• Understand the importance of effective communication
• Understand methods of communication
• Understand the importance of maintaining accurate records of communication
• Understand the importance of effective communication and methods in the workplace
• Understand how to use methods to communicate effectively in the workplace
• Understand the importance of effective communication with people outside the team
• Understand how to present a positive impression to those outside the team

• Assessment
  Unit 2 Assessment

Your learning goals:

• Understand employees legal rights
• Understand organisational disciplinary and grievance procedure
• Understand how to contribute to a positive workplace environment
• Understand how to deal with difficulties arising from diverse individual and/or organisational values

• Assessment
  Unit 3 Assessment

Your learning goals:

• Understand conflict management in the workplace
• Understand the legal aspects and organisational policy relating to discipline in the workplace
• Understand how to monitor discipline in the workplace

• Assessment
  Unit 4 Assessment

Your learning goals:

• Understand customer care and the benefits of good customer care
• Know how to meet customer needs
• Understand the importance of collecting, storing and interpreting customer feedback

• Assessment
  Unit 5 Assessment

Your learning goals:

• Understand innovation and change in an organisation
• Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
• Understand the effects of innovation and change on people and teams in an organisation

• Assessment
  Unit 6 Assessment