Take this popular course to boost your chances of gaining work or furthering your career in the business management and administration field.

Learning outcomes

  • Understand the nature of teams, the advantages, disadvantages and effective teamworking
  • Understand the importance and methods of effective communication in the workplace
  • Understand diversity, legal rights, and organisational disciplinary
  • Understand conflict management and organisational policy in the workplace
  • Understand customer care, customer feedback, and how to meet customer needs
  • Understand innovation and change in an organisation
Apply now Can I study for free?
  • FREE online course
    100% online study
  • Course duration
    14 weeks
  • Recommended study
    10 hours per week
  • Study requirements
    No existing qualification required
  • Qualification
    Nationally recognised and accredited Level 2 Certificate in Leadership and Team Skills
  • Assessments
    6 to pass
  • Success rates
    94% of our learners pass
  • First-class support
    Online and by phone

Who is this course for?

This course is designed to develop learners as team leaders. It will equip them for a range of leadership positions in different kinds of organisations. It can also act as a stepping-stone to higher levels of leadership training.

Course details

The course consists of six units and each unit contains an assessment to demonstrate your knowledge of each subject area. Once you have completed all six units, you will achieve a Level 2 Certificate in Leadership and Team Skills.

Unit 1: Developing and understanding the work team

Your learning goals:

  • Understand the nature of teams
  • Understand the advantages and disadvantages of team working
  • Understand effective teamworking
  • Assessment
    Unit 1 Assessment
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Unit 2: Communication in the workplace

Your learning goals:

  • Understand the importance of effective communication
  • Understand methods of communication
  • Understand the importance of maintaining accurate records of communication
  • Understand the importance of effective communication and methods in the workplace
  • Understand how to use methods to communicate effectively in the workplace
  • Understand the importance of effective communication with people outside the team
  • Understand how to present a positive impression to those outside the team
  • Assessment
    Unit 2 Assessment
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Unit 3: Workplace diversity and legal guidelines

Your learning goals:

  • Understand employees legal rights
  • Understand organisational disciplinary and grievance procedure
  • Understand how to contribute to a positive workplace environment
  • Understand how to deal with difficulties arising from diverse individual and/or organisational values
  • Assessment
    Unit 3 Assessment
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Unit 4: Conflict management and Discipline in the workplace

Your learning goals:

  • Understand conflict management in the workplace
  • Understand the legal aspects and organisational policy relating to discipline in the workplace
  • Understand how to monitor discipline in the workplace
  • Assessment
    Unit 4 Assessment
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Unit 5: Meeting customer needs

Your learning goals:

  • Understand customer care and the benefits of good customer care
  • Know how to meet customer needs
  • Understand the importance of collecting, storing and interpreting customer feedback
  • Assessment
    Unit 5 Assessment
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Unit 6: Innovation and change in an organisation

Your learning goals:

  • Understand innovation and change in an organisation
  • Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
  • Understand the effects of innovation and change on people and teams in an organisation
  • Assessment
    Unit 6 Assessment
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Can I study for free?

This course is available to anyone who meets the following criteria.

  • Living in England
  • Aged 19 or over from the 31 August 2023 (born before 01 September 2004)
  • A citizen of a country within the European Economic Area (EEA) and a resident in the EEA for the last 3 years
  • Not in receipt of any other government-funded training.

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You may also qualify if you're:

  • Employed and in receipt of a low wage
  • A non-EEA citizen with permission by UK government to live in the UK which is not for educational purposes, and lived in England for at least 3 years
  • A family member of an EU national
  • A refugee
  • Asylum Seeker.

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Take a look at our frequently asked questions for further information about course funding.

Course availability

Sorry, there are no places currently available on this course.

Please sign up and apply in order to register your interest. We will then contact you when places do become available.

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Take a look at our frequently asked questions for further information about course funding.

Comprehensive support

Your Tutor

Your Tutor

As a vision2learn student you’ll have the support of a dedicated tutor throughout your studies.

Forums

Forums

Use our online forum for support and discussion with other students.

Customer Care

Customer Care

We offer in-depth online support whenever you need it.

Phone

Phone

Our friendly team are available from 9am–8pm Monday to Thursday and 9am–5pm Friday (excluding Bank Holidays). Alternatively, you can visit our FAQs page for further information.