vision2learn

Your learning goals:

• Employment rights and responsibilities of the employee and the employer
• The purpose of health, safety and security procedures in a business environment
• How to communicate effectively with others
• How to work with and support colleagues
• How to plan own work and be accountable to others
• The purpose of improving own performance in a business environment and how to do so
• Types of problems that may occur in a business environment and how to deal with them.

• Assessment
  Unit 1 Assessment

Your learning goals:

• How to make and receive telephone calls
• How to handle mail
• How to use different types of office equipment
• How to keep waste to a minimum in a business environment
• How to make arrangements for meetings
• Procedures for organising travel and accommodation arrangements
• Diary management procedures
• The purpose of delivering effective customer service and how to do so
• The purpose of reception services and how to follow reception procedures.

• Assessment
  Unit 2 Assessment

Your learning goals:

• The purpose of information technology in a business environment
• How to manage electronic and paper based information
• The purpose of producing documents that are fit-for-purpose
• Procedures to be followed when producing documents.

• Assessment
  Unit 3 Assessment

Your learning goals:

• Reasons for change in a business environment
• Reasons for reviewing working methods, products or services
• Types of support that people may need during change
• Benefits of working with others during change
• The purpose of responding positively to changes in working methods, products or services
• Ways of responding positively to change.

• Assessment
  Unit 4 Assessment

Your learning goals:

• The range of support activities that may be required when organising a business event
• Ways of providing support before, during and after a business event
• The purpose of displaying professional and helpful behaviour when supporting a business event
• Ways of dealing with problems when supporting a business event.

• Assessment
  Unit 5 Assessment

Your learning goals:

• The purpose of budgets for managing financial resources to meet business requirements
• How to develop budgets
• How to manage budgets.

• Assessment
  Unit 6 Assessment