This versatile qualification will help you to develop your customer service skills and boost your prospects for your first customer service job.
- Learn more about the delivery of excellent customer service
- Improve your communication skills to strengthen relationships and interactions with customers and colleagues
- Develop the knowledge and principles that underpin outstanding customer care
- Gain or develop key transferrable skills applicable in a range of industries and sectors
Who is this course for?
People looking to learn more about the delivery of excellent customer service and improve your communication skills to strengthen relationships and interactions with customers and colleagues.
Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Customer Service.
Can I study for free?
Free places are available to anyone who meets the criteria below.
- Living in England
- Aged 19 or over from the 31 August 2021 (born before 01 September 2002)
- A citizen of a country within the European Economic Area (EEA) and a resident in the EEA for the last 3 years
- Not in receipt of any other government-funded training.
You may also qualify if you're:
- Employed and in receipt of a low wage
- A non-EEA citizen with permission by UK government to live in the UK which is not for educational purposes, and lived in England for at least 3 years
- A family member of an EU national
- A refugee
- Asylum Seeker.
Course places are limited, sign up today to secure your place.
Take a look at our FAQs for further funding information.
As a vision2learn student you’ll have the support of a dedicated tutor throughout your studies.
Use our online forum for support and discussion with other students.
We offer in-depth online support whenever you need it.
Our friendly team are available from 9am–8pm Monday to Thursday and 9am–5pm Friday (excluding Bank Holidays). Alternatively, you can visit our FAQs page for further information.