This versatile qualification will help you to develop key customer service skills, boosting your prospects of gaining your first customer service job or progressing in your existing role.
Learning outcomes
- Learn more about the delivery of excellent customer service
- Improve your communication skills to strengthen relationships and interactions with customers and colleagues
- Develop the knowledge and principles that underpin outstanding customer care
- Gain or develop key transferrable skills applicable in a range of industries and sectors
Who is this course for?
People looking to learn more about the delivery of excellent customer service and improve your communication skills to strengthen relationships and interactions with customers and colleagues.
Course details
Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Customer Service.
Can I study for free?
This course is available to anyone who meets the following criteria.
- Living in England
- Aged 19 or over from the 31 August 2023 (born before 01 September 2004)
- A citizen of a country within the European Economic Area (EEA) and a resident in the EEA for the last 3 years
- Not in receipt of any other government-funded training.
You may also qualify if you're:
- Employed and in receipt of a low wage
- A non-EEA citizen with permission by UK government to live in the UK which is not for educational purposes, and lived in England for at least 3 years
- A family member of an EU national
- A refugee
- Asylum Seeker.
Take a look at our frequently asked questions for further information about course funding.
Course availability
Sorry, there are no places currently available on this course.
Please sign up and apply in order to register your interest. We will then contact you when places do become available.
Cambridge and Peterborough
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England Non-Devolved
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Greater London
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Greater Manchester
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Liverpool City Region
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North of Tyne
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Sheffield City Region
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Tees Valley
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West Midlands
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West of England
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West Yorkshire
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Take a look at our frequently asked questions for further information about course funding.
Comprehensive support
Your Tutor
As a vision2learn student you’ll have the support of a dedicated tutor throughout your studies.
Forums
Use our online forum for support and discussion with other students.
Customer Care
We offer in-depth online support whenever you need it.
Phone
Our friendly team are available from 9am–8pm Monday to Thursday and 9am–5pm Friday (excluding Bank Holidays). Alternatively, you can visit our FAQs page for further information.